Terms of Service

1. Who we are

Akua Sells Data ("Akua", "we", "us") is a Ghana-based reseller of mobile data bundles and airtime for MTN, Telecel and AirtelTigo. Bundles are fulfilled through our upstream provider, Rema Data, which in turn delivers on the networks' own platforms.

By chatting with Akua, creating an account or paying for a bundle, you accept these terms.

2. Eligibility and account

You must be at least 18 years old, or have the consent of a parent or guardian, to buy from us.

You are responsible for everything that happens on your account and for keeping your sign-in details private.

We may suspend or close an account used for fraud, chargeback abuse, resale scams or any activity that breaks Ghanaian law or the networks' rules.

3. Orders and the number you give us

Every order is placed against the recipient phone number you provide in chat. Akua will read the number back to you before charging you.

Bundles are delivered electronically and instantly. Once a bundle is credited to a number, it cannot be reversed, moved or recalled — not by us, not by Rema Data and not by the network.

It is therefore your responsibility to confirm the number, network and bundle size before you approve payment. A bundle delivered to a wrong number that you supplied is not refundable.

4. Pricing and payment

All prices are shown in Ghana Cedis (GH₵) and include our service margin. Prices follow our provider's live price list and can change at any time without notice; the price quoted in chat at the moment of checkout is the price you pay.

Payments are processed by Paystack using card or mobile money. We never see or store your full card details.

An order is only fulfilled after Paystack confirms the payment as successful. Pending, abandoned or failed payments do not create an order.

5. Delivery times

Most bundles land within seconds. During network congestion, maintenance windows or provider outages, delivery can take longer — we treat 30 minutes as normal and up to 24 hours as the outer limit before an order is investigated.

Data bundle validity, rollover and fair-use rules are set by MTN, Telecel and AirtelTigo, not by us. We cannot extend validity or restore data consumed on the recipient's line.

6. Gift orders and gift links

You can buy a bundle or airtime for someone else as a gift. Nothing is fulfilled until you pay: your gift intent is only stored when you check out, and the gift link is created once Paystack confirms your payment.

The recipient claims the gift with the gift link or code and supplies the number to receive it. A gift is not assigned to any number until the recipient claims it.

Gift links have an expiry period. If a gift is not claimed before its expiry, the order is cancelled and — because nothing was delivered — you can request a full refund to your original payment method.

Once a claimed gift bundle has been delivered to the recipient's number, the normal no-refund rule for delivered bundles applies (see our refund policy). We cannot move a delivered gift to a different number.

7. Promo codes and loyalty

We may offer promo codes in chat, on this site, or through WhatsApp promotions. A code only applies when it is active, unexpired, unused within its total limit and redeemed within the per-customer limit set on it.

Promo discounts apply to a single order and cannot be combined or turned into cash. We may cancel codes that were issued in error or used fraudulently.

Loyalty points and referral credits accrue only from real, paid orders and can only be spent on future orders. Points have no cash value, do not transfer between accounts and can be adjusted or removed if fraud, abuse or account misuse is detected.

8. Support and escalation

Akua handles order tracking, receipts and most questions directly in chat. Anything she cannot resolve — failed delivery, double charges, refunds or complaints — is escalated to our human support team with your order reference attached.

You can reach the team any time on WhatsApp or by email. Please always quote your order reference.

9. Acceptable use

Do not use Akua to buy bundles with stolen cards or stolen mobile money wallets, to bulk-resell in breach of the networks' terms, or to attempt to overload, scrape or manipulate our pricing or chat systems.

We log order activity for fraud prevention and may share records with Paystack, our provider or the authorities where the law requires it.

10. Liability

Our maximum liability for any order is the amount you paid for that order. We are not liable for indirect losses such as missed calls, lost business or data consumed by someone else on a wrongly supplied number.

We are not liable for downtime, delays or rejected transactions caused by the mobile networks, Rema Data, Paystack or your bank.

11. Privacy

We collect only what is needed to sell and deliver a bundle: your name and email from sign-in, the recipient numbers you order for, your chat history with Akua and your order and payment records.

We do not sell your data. Recipient numbers are shared with Rema Data purely to fulfil the bundle, and payment data is handled by Paystack under their own terms.

We may send you order confirmations, delivery updates, support replies and promo alerts by WhatsApp or in-app notification. You can turn off promotional messages at any time; transactional messages about an order you placed cannot be disabled.

12. Changes to these terms

We may update these terms as our provider's rules, network policies or the law change. The version published on this page at the time of your order is the version that applies.